Filament Types
We use a wide variety of premium filaments including PLA, ABS, PETG, TPU, ASA. Each material has unique properties suited for different applications.
For outdoor applications, we recommend PETG or ABS filaments as they offer better UV resistance and temperature stability. ASA is our top choice for long-term outdoor exposure.
Yes! We offer PLA (biodegradable), recycled PETG, from renewable sources. We're committed to sustainable 3D printing practices.
Absolutely! We work with premium brands like Bambu Labs, Sunlu, and eSUN. Custom color matching is available for free while certain bands are for orders over $100 with a 2-3 day lead time.
Shipping & Delivery
Standard orders ship within 1-3 business days. Rush orders (24-48 hours) are available for an additional fee. International shipping typically takes 5-10 business days.
Yes! Same-day service is available for orders placed before 10 AM EST for simple prints. Complex prints may require 24-48 hours depending on size and complexity.
All prints are carefully packaged with bubble wrap, anti-static bags for electronics, and custom foam inserts for delicate items. We guarantee safe arrival or free replacement.
Yes! You'll receive tracking information via email once your order ships. You can also check order status in your account dashboard in real-time.
Returns & Exchanges
We offer a 14-day return policy for manufacturing defects or printing errors. Custom prints are non-returnable unless there's a quality issue on our end.
Contact our support team with your order number and photos of the issue. We'll provide a prepaid return label and process your refund within 3-5 business days of receiving the item
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location.
Exchanges are available within 14 days for standard products. Custom items cannot be exchanged unless there was an error in our printing process.
We'll immediately send a replacement at no charge. Simply email us photos of the damage within 48 hours of delivery, and we'll handle the rest.
Replacements & Repairs
Yes! We keep print files on record for 12 months and can reprint individual components. Volume discounts apply for multiple replacement parts.
We offer repair services for prints made with compatible materials. Simple repairs start at $15, while complex reconstructions are quoted individually.
If a print fails within 30 days under normal use conditions, we'll investigate and provide a free replacement if the failure was due to material or printing defects.
Custom prints come with a 30-day quality guarantee. We warrant against printing defects but not design flaws in customer-provided files.
Refunds & Billing
Refunds are processed within 3-5 business days of receiving returned items. Credit card refunds may take an additional 2-3 business days to appear on your statement.
Rush order fees are refundable only if we cannot meet the promised delivery date. Standard refund policies apply to the print cost itself.
Yes, partial refunds are available for orders where only some items have issues. We calculate refunds based on the affected items plus proportional shipping costs.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers for orders over $500. Cryptocurrency or Trades payments are available upon request
Rush Orders
Rush orders can be completed in 4-24 hours depending on complexity. Simple prints (under 4 hours print time) can often be done same-day.
Rush fees range from 25% (48-hour) to 100% (4-hour) of the base print cost. Exact pricing depends on print complexity and current queue status.
Most designs can be rushed, but prints requiring post-processing, painting, or assembly may have minimum lead times. We'll confirm feasibility when you place the order.
Yes! We guarantee rush delivery times or provide a full refund of rush fees. Regular refund policies apply to the base print cost.